Return Policy

Returns

You may return most items within 30 days of delivery. This return policy also applies to items purchased from Farmer Brad that are supplied through Shopify Collective.

To be eligible for a return, items must be unused, in their original packaging, and in resalable condition. Proof of purchase, such as your order number or receipt, is required.

Certain items are non-returnable for hygiene or safety reasons, including used poultry supplies. Sale items cannot be refunded. These exclusions do not override the damaged or defective item provisions below.

Restocking fees and return shipping

A restocking fee of up to 15% may apply to cover inspection and repackaging, regardless of the item's price. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds will be issued to the original payment method once the return is received and inspected.

Damaged or defective items

If your item arrives damaged or defective, please notify us within 7 days of delivery with photos of the product and packaging. We will cover return shipping and provide a replacement or full refund. Restocking fees and sale-item or hygiene/safety exclusions do not apply to this damaged or defective item remedy.

Exchanges and contact

For returns or exchanges, please contact brad@farmerbrad.com. Exchanges are subject to product availability.